Uganda Rental Survey

1

About You

Just a few basics so we can understand who we're hearing from.

Which district do you currently live in?*

Your age*

What best describes you?*

What's your current housing status?*

Currently renting Looking for a house Planning to move within 12 months Living with family

2

Finding a House

How people search tells us a lot about where we should show up.

How did you find your current or most recent house?

Select all that apply

Friend/family Broker/agent Caretaker Facebook WhatsApp TikTok Property website Walked around

Which platform do you trust most when searching for rentals?

How long did it take to find your current home?

Less than 1 week 1–2 weeks 2–4 weeks More than a month

Roughly how much did you spend before moving in? (UGX)

Include transport, broker fees, viewing costs, and deposit

3

Your Experience

Rate each aspect from 1 (Very Poor) to 5 (Excellent).

	1	2	3	4	5

4

Biggest Challenges

What has frustrated you most? Be honest — we need to know.

What has been your biggest frustration when renting?

Check all that apply

Fake listings Broker scams High broker fees House already taken Photos don't match reality Poor communication Landlord issues Hidden charges Poor maintenance Water shortages Electricity problems Security concerns Long search process

5

Broker Experience

Brokers are central to how most people find homes here.

Have you ever used a broker to find a house?

Yes No

How satisfied were you with your broker overall?

Did your broker… (check all that apply)

Show houses that matched your request? Charge a fair fee? Respond to you promptly? Follow up after you moved in? Provide accurate property information?

Would you use the same broker again?

Yes No Maybe

6

Property Information

What do you wish you knew before visiting a property?

Before visiting a property, what information should be available online?

Select all that apply

Exact location Rent amount Deposit required Utility costs Number of bedrooms Parking availability Internet availability Water reliability Power reliability Security details Nearby transport Distance to town Video walkthrough Virtual tour Floor plan

7

Trust

What makes you believe a listing is real and safe?

What would make you trust a rental listing more?

Select all that apply

Verified photos Video walkthrough Verified landlord Verified agent Tenant reviews Exact GPS location Price guarantee Availability confirmation MY REALTOR verification badge

8

New Services

Which of these would you actually use? Be honest — it helps us prioritize.

Which services would you find valuable?

Select all that apply

Verified listings Viewing scheduling Online rent payments Digital tenancy agreements Tenant reviews of landlords Landlord reviews of tenants Roommate matching House-sharing listings Short-term rentals Moving services Cleaning services Internet setup assistance Utility connection help Property comparison tool Mortgage advice Rent-to-own options

9

Communication

How you prefer to connect with us and with agents.

How would you prefer to communicate with an agent?

10

Willingness to Pay

We're exploring a small access fee for guaranteed genuine listings.

Would you pay a small fee to access verified, genuine listings only?

Yes No Depends on the amount

What would be a reasonable amount?

Under UGX 5,000 UGX 5,000 – 10,000 UGX 10,000 – 20,000 More than UGX 20,000

11

House Sharing

Sharing a house can significantly cut monthly costs — is it for you?

Would you consider sharing a house if it significantly reduced your rent?

Definitely Maybe No

What would stop you from sharing a house?

Select all that apply

Safety concerns Privacy Cleanliness Trust Lifestyle differences Nothing – I'm open to it

12

Final Questions

These open answers are the most valuable thing in this survey.

If you could change ONE thing about renting in Uganda, what would it be?

Have you ever been scammed while looking for a house?

Yes No

Have you ever travelled to view a house, only to find it was already taken?

Yes No

Would you prefer to book a house viewing online rather than calling?

Yes No Either works

Do you prefer dealing with landlords directly or through an agent?

Directly with landlord Through an agent No preference

What's one feature you wish existed on Ugandan property websites?

Help us build a better rental experience for you

About You

Finding a House

Your Experience

Biggest Challenges

Broker Experience

Property Information

Trust

New Services

Communication

Willingness to Pay

House Sharing

Final Questions

Thank you, Uganda!